Support

Something not working, or a question about your account? Email us.

Help us help you

• The phone number you sign in with.
• Your phone model (Android or iPhone, and which one).
• What you did, what you expected, and what happened instead. A screenshot helps.

Common questions

I can't sign in

Calibre Coach signs you in with a one-time code sent by SMS to your phone number. Check the number, wait a minute, and request a new code. If it still doesn't arrive, email us from any address with your number.

I logged a workout without signal. Is it lost?

No. Workouts you log offline are kept on your phone and sync the next time you are online. Don't uninstall the app before it has synced, or the unsynced entries go with it.

My trainer can't see my workouts

Your trainer sees what has synced. Open the app while online, then ask them to refresh.

How do I delete my account?

See Delete your account.

Privacy

What we collect, where it is stored and who can see it is in our privacy policy.